Returns & Refunds Policy

1. Overview

We want you to be satisfied with your ILOVEVIBE order. If something is not right with your purchase, please contact our customer service team before returning any item. All return requests are reviewed on a case-by-case basis.

2. Return Request Window

Customers may contact ILOVEVIBE within 14 days of delivery to submit an eligible return request.

Requests submitted after this period may not be accepted, except where a product is damaged, defective or incorrect upon arrival.

3. Return Eligibility

To be considered for return, products must normally be:

• Unused
• Unopened
• In original packaging
• In resalable condition
• Accompanied by proof of purchase / Order ID

Products that show signs of use, missing seals, damaged packaging or incomplete contents may be declined.

4. Hygiene & Non-Returnable Items

For hygiene and safety reasons, opened cosmetics and personal care products may not be eligible for return unless they are damaged, defective or incorrect.

This may include, for example:

• Opened lip products, foundations, powders and eye makeup
• Opened skincare creams, serums and similar personal care items
• Items marked as final sale, clearance or custom-made
• Order Balance / Price Adjustment purchases
• Customized beauty orders arranged through customer service

5. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible and within 14 days of delivery. Please include:

• Your Order ID
• A description of the issue
• Clear photos of the product and packaging, where possible

Approved cases may receive a replacement, store credit or refund, depending on product availability and the nature of the issue.

6. How to Request a Return

Please do not send products back before receiving confirmation from customer service.

1. Contact ILOVEVIBE LTD via WhatsApp at +1 975 208 3859or through our Contact page.
2. Provide your Order ID, product name and reason for return.
3. Wait for return approval and return instructions from our team.
4. Ship the approved item according to the instructions provided.

7. Return Shipping

Unless the return is due to a damaged, defective or incorrect item caused by ILOVEVIBE, the customer is normally responsible for return shipping costs.

We recommend using a trackable shipping method. ILOVEVIBE LTD is not responsible for return packages that are lost in transit before they are received.

8. Refunds

Refunds for approved returns will be issued to the original payment method used for the order, once the returned item has been received and inspected.

Processing times may vary depending on the payment provider and the customer's bank or card issuer. Shipping fees are generally non-refundable unless the return is caused by an error on our side.

Online card payments are intended to be processed through Stripe. Merchant: ILOVEVIBE LTD.

9. Exchanges

Direct product exchanges are limited and depend on stock availability. If an exchange is not available, an approved return and refund or a new replacement order may be arranged instead.

10. Order Cancellations

If you need to cancel an order, please contact customer service as soon as possible. Orders that have already been processed or shipped may not be cancellable and may need to follow the return process instead.

11. Contact